Policys

Returns 

Currently, Post 21 does not accept Returns

Damages or Issues 

Please inspect your ordered items as soon as they are received. If an item is damaged, defective, or not the item you ordered, please contact us immediately, email contactus@post21.com. Our Post 21 Support Team, will review and make things right!


Refunds  
If an issue results in a refund,  you will receive an email to notify you that we have processed your refund, and a credit will automatically be applied to your credit card or original method of payment. Please note it may take your bank or credit card company some time to officially post your refund.


Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@post21.com. We will provide information on where to send the item. 


Shipping 

 Orders ship in 3-5 business days, unless otherwise stated on the product page. 

 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

 

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

  

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

 

 

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

 

Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

 

Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

 

Minors 

The Site is not intended for individuals under the age of 21 . 

 

TERMS AND CONDITIONS FOR POST 21 GIFT CARDS

 

THE FOLLOWING ARE THE TERMS AND CONDITIONS APPLICABLE TO YOUR POST 21 GIFT CARDS. BY PURCHASING, ACCEPTING, OR USING A GIFT CARD, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS ON BEHALF OF YOURSELF AND ALL MEMBERS OF YOUR HOUSEHOLD AND OTHERS WHO PURCHASE, ACCEPT, OR USE A GIFT CARD UNDER YOUR ACCOUNT.

 

  1. Gift Cards & Redemption.

Post 21 Gift Cards (“Gift Cards”) are issued by Post 21, LLC, a California limited liability company. You are responsible for monitoring the balance on your Gift Card. Your Gift Card’s balance (the“Balance”) will be provided in your receipt after making an eligible purchase from www.post21shop.com. Purchases are deducted from the Balance. Any unused funds will remain associated with your Gift Card. If a purchase exceeds your Balance, the remaining amount must be paid with another payment method.  Gift Cards may only be redeemed toward the purchase of eligible goods and services provided by Post 21 LLC and its affiliates or certain of its affiliated properties, such as Post 21 at Downtown Disney in Anaheim, CA. Eligible goods and services are subject to change in our sole discretion.

  1. Limitations.

Your Gift Cards cannot be used to purchase other Gift Cards. Gift Cards cannot be reloaded; resold; used for payment outside ofwww.post21shop.com or its affiliated properties; used for unauthorized advertising, marketing, sweepstakes, promotional or commercial purposes, including to facilitate the resale or shipment of goods from Post21shop.com; redeemed for more than face value; transferred for value; redeemed for cash; returned for a cash refund. No portion of your Gift Card Balance may be transferred to a third party.

  1. Risk of Loss.

The risk of loss and title for Gift Cards pass to the purchaser upon our electronic and/or physical transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. Gift Cards must be obtained from Post 21, and you are responsible for safeguarding your Gift Card from unauthorized use. We are not responsible if any Gift Card is lost, stolen, or destroyed, or if your Gift Card is used without your permission. There are a variety of Gift Card scams that request payment by Gift Card. Post 21 is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Gift Card.

  1. Use of Gift Card in Violation of these Terms and Conditions.

By using a Gift Card you agree to comply with these terms and conditions and the gift card terms and conditions at shopify.com, and not to use a Gift Card in any manner that is misleading, deceptive, unfair, or otherwise harmful to Post 21, its affiliates, or its customers. We reserve the right, without notice to you, to void Gift Cards without a refund, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

  1. Limitation of Liability.

TO THE FULL EXTENT PERMISSIBLE BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD.

  1. Disputes.

Any dispute or claim relating in any way to Gift Cards will be resolved by the dispute resolution terms at Post21shop.com

  1. General Terms.

No fees apply to Gift Cards. We reserve the right to require additional verification of your identity, Gift Card or account ownership, or provision of an additional payment instrument before you are able to apply a Gift Card to a purchase. When you purchase, receive, or apply a Gift Card to your account, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that may arise between you and Post 21, and its affiliates related to your use of a Gift Card. We reserve the right to change these terms and conditions without notice, from time to time at our sole discretion. All terms and conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.

  1. Balance Expiration.

The Balance on your Gift Card does not expire and may be applied to eligible purchases despite any stated expiration date.

 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contactus@post21shop.com