Refund policy

Returns 

Our marketplace consists of products from multiple vendors. Each vendor states their specific Return policy with the product. Please refer to the product pages.

Applicable to the overall marketplace, your item must be unused and in the same condition that you received it. It must also be in the original packaging, to be eligible for a return.

Several types of goods are exempt from being returned. Perishable goods such as food. We also do not accept products that are intimate or sanitary goods. 

Additional non-returnable items: 
- Gift cards  
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 

Refunds  
If allowed by the seller's policy on the product page, once your return is received and inspected, you will receive an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please email us at contactus@post21.com. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@post21.com. We will provide information on where to send the item. 


Shipping 
To return your product, you should send us an email at contactus@post21.com. We will provide information on where to send the item.